Speed and Service Guarantee: नत्र Paisa Firta

In today’s fast-paced world, a reliable internet connection has become an essential component of our daily lives. A reliable and quick internet connection is essential for communication, entertainment, and business. However, internet service providers often face criticism for inconsistent speeds and unreliable connections.

Understanding the significance of customer satisfaction, WorldLink, a leading and largest internet service provider in Nepal, has introduced a revolutionary Money Back Guarantee for customers facing slow internet speeds.

In a time when other companies are primarily focused on price competition, WorldLink has prioritized delivering quality service and as a result, WorldLink introduce a Money Back Guarantee Service for slow internet issues highlighting its dedication to customer satisfaction

So say goodbye to a slow internet connection as will now guarantee your satisfaction or your precious Paisa back in your hands.

In this blog post, we will provide a comprehensive overview of our new service, including its features and frequently asked questions about the “Paisa Firta” money-back guarantee

What is WorldLink’s Paisa Firta Service?

Customer dissatisfaction with internet service providers often stems from slow internet speeds. At WorldLink, we are fully confident in our ability to deliver on our promises. To reinforce this commitment to our customers, we proudly offer a money-back guarantee. This guarantee ensures that our customers receive the high-speed internet they expect and provides them with the assurance that their satisfaction is our top priority.

Our goal with Paisa Firta is to give customers confidence that WorldLink’s internet speed will no longer be an issue.WorldLink aims to address this issue proactively. Customers subscribed to the 200 Mbps, 250 Mbps, and 300 Mbps packages will be eligible for this service. If they experience sluggish internet performance, they can now seek a refund, providing them with a tangible solution to their problems. WorldLink has taken a customer-centric approach which is a significant step towards enhancing customer trust and reducing complaints related to slow internet speeds.

Standard package customers subscribed to 200Mbps, 250 Mbps, and 300 Mbps packages should report slow speeds through phone, branch office, or online services. Our staff will then visit the customer’s location to check the internet speed and address any issues. If the problem persists and the speed continues to be unsatisfactory, the customer can request a refund under the money-back guarantee service.

When requesting a money back , customers will receive an amount equivalent to the remaining days of their package. For example, if a customer has taken a 90-day package and has used 15 days, they will be refunded for the remaining 75 days.

Initially, the service will be implemented in the main cities of the country, including all major cities across 51 branches. Customers can avail themselves of the Money Back Guarantee service regardless of their location, enjoying the benefits of a reliable internet connection.

Here is the branch list where this service is available.

Paisa Firta Eligible Branch Location:

Amarsinghchowk	अमरसिंहचोक
Bagar	बगर
Balaju	बालाजु
Baluwatar	बालुवाटार
Bansbari	बाँसबारी
Battisputali	बत्तीसपुतली
Biratnagar	विराटनगर
Bouddha	बुद्ध
Birgunj	वीरगन्ज
Banepa	बनेपा
Bhairahawa	भैरहवा
Butwal	बुटवल
Birtamode	बिर्तामोड
Chitwan	चितवन
Damak	दमक
Dang	दाङ
Dharan	धरान
Dholahiti	ढोलाहिटी
Dhobighat	धोबीघाट
Dhangadhi	धनगढी
Damauli	दमौली
Dhungedhara	ढुंगेधारा
Gatthaghar	गठ्ठाघर
Hetauda	हेटौंडा
Itahari	इटहरी
Imadol	इमाडोल
Janakpur	जनकपुर
Kalimati	कालीमाटी
Kohalpur	कोहलपुर
Koteshwor	कोटेश्वर
Kapan	कपन
Kirtipur	कीर्तिपुर
Lekhnath	लेखनाथ
Lamahi	लमही
Manbhawan	मानभवन
New Baneshwor	नयाँ बानेश्वर
Pepsicola	पेप्सिकोला
Rastrabankchowk	राष्ट्रबैंकचोक
Sallaghari	सल्लाघारी
Satungal	सतुङ्गल
Sitapaila	सीतापाइला
Surkhet	सुर्खेत
Kaldhara	कालधारा
Manigram	मणिग्राम
Mahendrapool	महेन्द्रपुल
Nepalgunj	नेपालगन्ज
Puspalalchowk	पुष्पलालचोक
Tulsipur	तुलसीपुर
Tandi	टाँडी
Thali	थाली

So, How WorldLink make this possible?

To support the implementation of the Money Back Guarantee service, WorldLink has hired a dedicated team of technical experts. These professionals possess the knowledge and skills required to diagnose and resolve internet speed issues efficiently. By investing in a capable technical workforce, WorldLink demonstrates its commitment to continuously improving its services and providing prompt solutions to customer concerns. The expertise of these professionals ensures that customers receive reliable support, contributing to an enhanced internet experience.

At WorldLink, we take immense pride in our commitment to providing exceptional service and addressing the concerns of our valued customers who may experience slow internet speeds. By acknowledging these concerns, we reaffirm our dedication to delivering excellence in both quality and service.

With our expansive network coverage and substantial investment in technical expertise, WorldLink is uniquely positioned to deliver reliable and high-speed internet connections to customers throughout Nepal. Our customer-centric approach lies at the heart of our mission, and it is this approach that will undoubtedly fortifyWorldLink’s position as a leading internet service provider.

Terms and Conditions

1. Eligibility: Only customers who have subscribed to WorldLink’s Standard Packages with internet speeds of 200 Mbps, 250 Mbps, and 300 Mbps are eligible for the Paisa Firta service.
2. Applicability: The Paisa Firta service is applicable only in cases of Slow Internet Connection (SIC), where customers are experiencing consistently slow internet speeds that cannot be resolved.
3. Field Visits: As part of the Paisa Firta service, two exclusive field visits will be conducted by WorldLink technicians. These visits aim to identify and resolve any technical issues causing slow internet speeds.
4. Refund Calculation: Under the Paisa Firta service, WorldLink will refund the customer an amount equivalent to the remaining days of their internet subscription.
5. Paisa Firta Approval: If WorldLink is unable to solve the Slow Internet Connection issue at the customer’s end within the Standard Offer subscription, WorldLink will approve the refund process. However, the customer will be required to pay a deactivation fee of Rs. 500+VAT.
6. Refundable Deposit: Customers will receive a refundable deposit upon returning the ONT (Fiber Router) in working condition. The refundable deposit will be processed after deducting any outstanding dues or charges.
7. Availability in Selected Locations Only: The Paisa Firta service is available only in selected locations. Customers should check the availability of the service in their specific area before subscribing to the Standard Offer.

These terms and conditions provide clarity on the eligibility, applicability, refund process, and other important aspects of the Paisa Firta service. It is essential for customers to review and understand these terms and conditions before subscribing to the Standard Offer and availing of the Paisa Firta service.

FAQs: Money Back Guarantee “Paisa Firta”

1. What is the money-back guarantee “Paisa Firta” launched by WorldLink?

• The money-back-guarantee “Paisa Firta” is a testament to our commitment to delivering unrivalled internet services, unparalleled value, and reliable connectivity to all valued customers. If you have SPEED & SERVICE issues that we are unable to fix, we will refund your money. This is the first time an ISP has made a commitment to ensure customer service, which will revolutionize the internet industry and provide customers with an unprecedented internet experience.

2. Are all users eligible for the “Money Back Guarantee – Paisa Firta”?

• Only users who subscribe to Standard Packages are eligible for “Paisa Firta.” This guarantee covers users with internet speeds of 200 Mbps and above.

3. How can I initiate the “Paisa Firta” process?

• The “Paisa Firta” process can only be initiated through the Call Center (9801523050), Online Support (Website, Facebook, Instagram, WhatsApp, Viber, Twitter), and Front Desk (Nearest Branch Offices).

4. What kind of internet issues are eligible for the money-back guarantee?

• The money-back guarantee applies to issues caused by the internet service provider (ISP) that we are unable to fix despite our best efforts.

5. What if my internet issues are caused by internal factors, such as problems with my device or network configuration?

• Internal issues, including device or network-related problems, are not covered by the money-back guarantee. However, we will assist in fixing any external issues on the customer’s end.

6. How will you diagnose and fix my internet issues?

• Our highly skilled technicians will conduct thorough diagnoses of your internet problems during field visits and utilize their expertise to promptly resolve the issues. Our team follows a fixed Standard Operating Procedure (SOP) to address and fix customer problems.

7. How do I request a refund if my internet issues remain unresolved?

• If we are unable to resolve your internet issues after two field visits, the refund process will be automatically initiated.

8. How long does it take to process the refund?

• Once the “Paisa Firta” request is approved, customers must submit the fibre router, STB (if NETTV Service is taken), or Beacon routers. We will process the refund within a specified timeframe, usually within 7 business days. Please note that the “Paisa Firta” process may take additional time depending on the branch office location.

9. Will I receive a full refund for the remaining days of my internet account?

• Yes, if your internet issues are eligible for the money-back guarantee and we are unable to resolve them, you will receive a refund for the remaining days of your internet account.

10. Do I also get refundable deposits that I had paid earlier?

• Yes, you will receive refundable deposits, but the devices (Router, STB, Beacon) you submit must be fully functional. If the devices are not in working order, you will be required to pay the charges outlined in the previously signed PDF form.

11. Is there a time limit for requesting a refund under the money-back guarantee?

• As of now, there is no time limit for requesting a refund.

12. Can I request a refund if I experience intermittent internet issues?

• The money-back-guarantee covers persistent and unresolved internet issues mostly caused by the ISP. If you experience intermittent issues, our technicians will thoroughly investigate them during the field visits and work to fix them.

13. What if my internet issues are resolved temporarily but reoccur later?

• If your internet issues are resolved during the field visits but reoccur later, please contact our customer support team. We will reassess the situation and determine the appropriate course of action.

14. Can I request a refund if I’m not satisfied with the quality of my internet connection?

• The money-back-guarantee is specifically for unresolved internet issues caused by the ISP. If you have a general dissatisfaction with the quality of your internet connection, please reach out to our customer support team to address your concerns.

15. What if the internet issues (SIC, NIC, GQ & Others) are caused by a temporary outage from the ISP?

• Temporary internal and external outages, maintenance-related interruptions, and international link breaks are generally beyond our control. However, we will assist in troubleshooting and provide necessary support during such situations.

16. Are there any circumstances where the money-back guarantee may not apply?

• Yes, there may be exceptional circumstances where the money-back guarantee may not apply. These circumstances will be mentioned in our terms and conditions document.

17. Can I request a refund if I am unable to access certain websites or online services?

• In most cases, access issues to specific websites or online services are not caused by the ISP. However, our technicians will investigate and assist you in identifying any potential issues during the field visits.

18. What if my internet issues are caused by external factors like weather conditions or infrastructure damage?

• While we strive to provide uninterrupted internet service, certain external factors like severe weather conditions or infrastructure damage may temporarily affect the service. We will work diligently to restore your connection but cannot guarantee a refund in such circumstances.

19. How long do I have to wait before requesting a refund if my internet issues persist?

• We encourage you to report persistent issues to our customer support team as soon as possible. They will guide you on the necessary steps to be taken and the timeframe within which you can request a refund.

20. Is there a limit to the number of times I can request a refund under the money-back guarantee?

• The money-back guarantee applies to a specific instance of unresolved internet issues. If the issue reoccurs or there is a new issue, you can request assistance, and we will address it accordingly.

21. Can I request a refund if I experience slow internet speeds?

• Slow internet speeds can be caused by various factors, including the device, network congestion, or the website or service you are accessing. Our technicians will assess and optimize your connection, and if they fail to resolve the issues, the “Paisa Firta” refund will be processed automatically.

22. What if my internet issues are caused by outdated or faulty equipment provided by the ISP?

• If the issues are directly related to the ISP’s equipment, we will immediately work to replace or repair the faulty equipment during the field visits. If the problem persists despite our efforts, you may be eligible for a refund.

23. Are there any hidden fees or charges associated with the money-back guarantee?

• No, there are no hidden fees or charges associated with the money-back guarantee or “Paisa Firta.” Customers are only required to pay Rs. 500+ VAT as deactivation charges.

24. What if I have additional questions or concerns about the money-back guarantee?

• If you have any further questions or concerns regarding the money-back guarantee “Paisa Firta,” please feel free to reach out to us. We will be happy to assist you and provide clarification on any related matters.