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Frequently asked questions

DNS and Email settings
Servers: DNS Server

IP Address: 202.79.32.4

Description: ns1.wlink.com.np

Incoming Mail Server (POP3):
pop3.wlink.com.np

Incoming Mail Server (IMAP):
imap.wlink.com.np
imap port: 143

Outgoing Mail Server: (SMTP):
smtp.wlink.com.np
smtp port: 25

Outgoing Mail Server: (SSMTP)::
ssmtp.wlink.com.np
ssmtp port: 465

Account name:
Your WorldLink username (the part before “@” on your e-mail address, for e.g., username is support for address support@wlink.com.np)

Password:
Your account password

Note: WorldLink will provide you support services on issues related to configuration and troubleshooting on only the e-mail software mentioned below

Windows:
Outlook Express

 

ONU stands for Optical Network Unit. It converts optical signals transmitted via fiber to electrical signals. These electrical signals are then sent to individual subscribers. It is the same device which we install at your home for new internet.

Due to various security reasons, ONU credentials are not provided to any of our customers. However, you can use myWorldLink app or contact our support team for further assistance.

PON must glow continuously on ONU for the Internet to work.

Make sure there is no dust in the fiber joint or fiber joint is not loose.

Make sure fiber cable is not loose in the back side of your ONU.

Try restarting the ONU, if the PON indicator is still blinking, You can contact WorldLink Support

Yes, you can easily connect a secondary wireless router or repeater and enjoy surfing the internet. Please, check our “Secondary Router Section” in help for more information.

Make sure the LAN/Ethernet cable is plugged properly in the port.

Make sure there is no dust inside the LAN port and the ethernet cable is not damaged physically and is in working condition.

Reset the ethernet connection when the ONU is operational. This can be done by unplugging and reconnecting the ethernet cable (either on the Primary node or the ONU side).

Changing the ethernet cable and trying plugging again will be another good option.

Try restarting the router or connecting to another port.

Sometimes LAN ports don’t work when the port is blocked from ONU. To unblock it, you can contact WorldLink Support.

WorldLink has started an effective way to seamlessly connect to the Wi-Fi Internet through a secure SSID named “myWorldLink” Wi-Fi. It is accessible exclusively to WorldLink internet customers in all public hotspots using a WorldLink internet subscription’s valid username and password for only one time.

To use myWorldLink Wi-Fi OR Wi-Fi Express you need to login with an internet username and password in the secure SSID name “myWorldLink”. Once the login is successful, the device will automatically connect wherever WorldLink’s “myWorldLink” Wi-Fi service is available.

Android

1. Go to Settings and Select Wi-Fi

2. Select “myWorldLink” SSID from the list

3. Select “PEAP” in EAP method

4. Select “MSCHAPV2″ in Phase 2 authentication

5. Select “Do not validate” or “Unspecified” in CA certificate

6. Type your WorldLink account username in Identity

7. Ignore other fields

8. Type your WorldLink account password in Password

9. Click “CONNECT”

 

iPhone

1. Go to Settings and Select Wi-Fi

2. Select “myWorldLink” SSID from the list

3. Type your WorldLink account “Username & Password”

4. Click “CONNECT”

5. Click “Trust”

 

Windows 10

1. Select the Wi-Fi icon at the bottom right side of the desktop

2. Select “myWorldLink” SSID from the list

3. Type your WorldLink account “Username & Password”

4. Click “CONNECT”

 

MAC

1. Select the Wi-Fi icon on the top right side of the desktop

2. Select myWorldLink SSID from the list

3. Type your WorldLink account “Username & Password”

4. Click “CONNECT”

 

 

 

 

 

 

 

 

We, at WorldLink, always strive to provide uninterrupted internet service and value your investment. However, in case of unavoidable circumstances, we bring you the service to make up for your loss caused by an internet outage or regular maintenance. We will compensate you if your issues are not responded to within 24 hrs.

If there is any network outage/bulk issue in the area for more than 12 hours, you can claim compensation from myWorldLink app or you can open tickets from the app too.

In Case of compensation, you will get a notification to claim compensation after the issue has been resolved and you can just click once and your compensation will be provided or you can open ticket from myWorldLink app or you can call us at 01-5970050 (NTC) and 9801523050 (Ncell) or you can visit nearest branch or you can chat via Facebook :https://www.facebook.com/wlink.np/; or website : https://www.WorldLink.com.np

WorldLink FREE Wi-Fi is a service where clients can use Wi-Fi for free for a certain time by connecting to “Free_WorldLink_Wi-Fi” SSID.

Go to Settings and Select Wi-Fi

• Select “Free_WorldLink_Wi-Fi” SSID from the list

• Click “Tap here to sign in to network”

• Select “Get Online” and Select “New Registration for Free Login Code”

• Enter your Mobile Number and click request login code. Click “OK” after confirming the mobile number.

• You will receive login code via SMS.

• Enter the login code, tick the box “I Agree to the Terms and Conditions” and Click “Login”.

 

Each device will be allocated with 2 Mbps bandwidth only.

FUP stands for “Fair Usage Policy” . It is practiced by all ISPs worldwide which reserve the right to throttle or cap bandwidth to stop massive usage & misuse of the bandwidth. Such behavior affects other user’s experiences who also have equally paid for the subscription.

Users who abuse the internet for immense download/upload uncontrollably, massive sharing & inappropriate package subscriptions.

If a user is under the influence of FUP it is certain that the user will experience slow internet connection/slow browsing or let’s say the subscribed bandwidth will be throttled as per the ISP’s rules and policy.

In WorldLink we have a “SMART FUP” system which monitors our user’s behavior, when a user exceeds daily data threshold, flags will be tagged automatically and on the basis of FLAGS tagged, our system automatically restricts those abusers and keeps overall experience balanced for other normal users.

  1. Subscribing to an appropriate internet plan is the best way to avoid FUP restrictions. A user can avoid FUP by keeping the track of D/U speed regularly. Also taking control over massive download and sharing.

In WorldLink you will be notified by SMS about the FUP restrictions where you can still reset your bandwidth three times even after you are under FUP possession. Similarly, there are different processes in other ISPs. One can always talk to a customer service representative to get complete information.

The WorldLink system automatically checks on a user’s data usage and triggers FUP flags if a user crosses the daily download limit. FLAGS are categorized in three different types 1. YELLOW 2. RED & 3. BLACK.

s we know, flags are triggered automatically.

YELLOW: If a user exceeds the daily data limit during subscription days YELLOW FLAG will be tagged automatically. But our system will not notify or send EMAIL/SMS to those customers. Also internet speed will not be throttled or decreased.

RED: If a user exceeds three YELLOW FLAGS during subscription days RED FLAG will be tagged automatically. Such user’s internet speed will be temporarily throttled (capped) and starts running in FALLBACK SPEED, they will be notified via EMAIL/SMS. However, those users who are under RED FLAG can reset their internet speed back to normal simply by logging into customer login OR mobile app through bandwidth selector. We must insist customers to reboot their router to apply any changes made.

BLACK: If a user exceeds three RED FLAGS during subscription days BLACK FLAG will be tagged automatically. Their bandwidth will be throttled or decreased permanently, also these users will be notified through SMS/EMAIL but they won’t be able to reset the bandwidth by any means.

SafeNet is WorldLink’s parental control solution for child safety. It is our attempt to make the Internet service safe and secure for our children. It allows parents to control what Internet content is accessible over WorldLink broadband connection. SafeNet allows our users to select which categories of content they wish to restrict and at what timings.

Some examples of SafetNet use:

• Restrict social media during study hours for kids.

• Block websites that could infect your device or expose it for hacking.

• Filter advertisements in real time while browsing websites.

• Completely restrict adult content at all times.

• Restrict access to social media and YouTube during office hours.

• Click on the SafeNet Menu to go to the SafeNet Control Panel.

• Initially, a new user needs to register a PIN to use SafeNet

• After the PIN is registered, we need to enter the SafeNet PIN to login. Click on �Reset PIN� link to reset. The PIN will be sent to your mobile

• After Login, you will enter the SafeNet Control Home. The Disable button can be used to disable the SafeNet setting.

• If the setting is turned off, you can use the enable button to turn on the settings again.

• You can allow and block the categories listed by toggling switches next to individual categories.

• There are three policies that we can set:

• All time: Allowing or Blocking categories under this policy blocks the websites falling under the category all the time.

• Part time: Allowing or Blocking categories under this policy blocks the websites falling under the category for the time interval defined. We need to define From and To time for this policy.

• User Custom: This is a custom policy similar to Part time policy; we need to define From and To time for this policy too.

• The White List/Black List Tab can be used to white list and black list specific domains. We can manually type and add specific sites to white list and black list by adding the individual domain.

• Popular sites listed can also be added to white list or black list by checking on the radio button next to the site. The clear button can be used to clear the site from both the selections.

• Change Pin tab can be used to change the pin to login to SafeNet.

• Report tab can be used to view the summary of the sites blocked in your network by using Safenet.

 

• You can open a ticket from myWorldLink app

• You can visit nearest WorldLink office

• You can make a call to WorldLink at 01-5970050(NTC) or 9801523050(Ncell).

• You can chat via Facebook: https://www.facebook.com/wlink.np/ or website: https://www.WorldLink.com.np
More

NETTV brings you a seamless TV experience using “EK GHANTI” service to extend your expired package from your registered number. You just need to give a missed call on 9801227700 and get your package update for 2 days.

NETTV operates via the Internet, so if there is no internet, your Net Tv will not work as well. OR There might be some technical issues, for which you can open a ticket from myWorldLink app or you can contact us at 01-5970050(NTC) 9801523050(Ncell) or you can chat via Facebook :https://www.facebook.com/wlink.np/ or Website : https://WorldLink.com.np/

Troubleshooting Process:

• Error Codes:

• E401- Username/Password not matched

• E422- Password empty (Password> return key> Press down key to sign in)

• E100- No Network

• E700- Date/Time not sync

• E402- No package detail found

• *Firstly, Make sure the TV-SETUP BOX device is properly connected with the router or not. Double Check cables both HDMI and Ethernet (LAN)

Most Common Solutions:

• Hold the power button on your remote for 10 seconds. It will turn off your nettv.

• Then replug the Ethernet cable from the set up box.

• Then turn it back on.

NETTV installation guide:
NETTV Installation process is very simple. We have added a video for our customers about “NETTV Installation Guide” https://www.WorldLink.com.np/video_tutorials/ which will guide you step-by-step.

 

• Press SET of NETTV/IPTV remote until the light stops blinking and light glows constantly.

• Keep both remote in such a way that both LEDs are facing each other.

• Keep pressing AV/TV button of NETTV/IPTV remote and same button of your TV remote until the light of NETTV/IPTV remote glows constantly.

• Do the same process for all other buttons i.e Volume down, Volume up and Power button.

• Select the channel from menu key and there appears “wait to load epg/dvr” and when its loaded, you can select the channels.

• You can find out about plans and pricing from our website https://www.WorldLink.com.np or you can contact us at 01-5970050 (NTC) or 9801523050 (Ncell)..
• You can also visit the nearest WorldLink office or chat via Facebook: https://www.facebook.com/wlink.np/ or website: https://WorldLink.com.np/

You can open a ticket from myWorldLink app for a new connection.

• You can make a call to WorldLink at 01-5970050 (NTC) or 9801523050 (Ncell).

• You can also visit the nearest WorldLink office.

• You can chat via Facebook: https://www.facebook.com/wlink.np/ or website: https://WorldLink.com.np/

• All the New offers will be displayed at the top of the Home page of myWorldLink app. Or you can also visit our website : https://www.WorldLink.com.np

• You can visit the nearest WorldLink office or make a call to WorldLink at 01-5970050(NTC) or 9801523050(Ncell).

• You can also chat via Facebook :https://www.facebook.com/wlink.np/ or website : https://www.WorldLink.com.np

It is a scheme where existing clients can recommend WorldLink’s internet service to their friends and family. With this scheme, the referrer gets additional benefits according to the refer offer. To learn more about refer benefits please visit: https://WorldLink.com.np/referOffer.php”

To pay your bills, you can make an online payment or you can visit the nearest WorldLink branch.

• Customer Login Password is the login password that is used to access our online portal (https://WorldLink.com.np/), NETTV, Wi-Fi Mobility, and FREE WorldLink Wi-Fi.

• Wi-Fi password is the password that will be used only to connect your Wi-Fi to your devices.

• There are various reasons which might affect your internet experience via Wi-Fi. Among which maximum devices connected at the same time or real time bandwidth consumption could be one of the major reasons. And all these status can be viewed from myWorldLink app.

• If there are multiple devices or unauthorized devices being connected, you can use our Device/MAC filtering option to secure your network from unknown devices or you can change your Wi-Fi password using myWorldLink app.

• More often the internet might be slow due to longer session time which can be resolved by reboot option available in the app.

• Another reason for internet slow might be due to latency between the devices and router. Latency might be due to the distance between the devices connected and the router or due to signal interference. You can check the signal strength by the value of dBm displayed in myWorldLink app next to the connected device.

• You can use Wi-Fi Analyzer (Download from Play Store or App Store) to check the signal interference or you can also use a secondary router to make the Wi-Fi signal better.

• Slow during night time? It might be due to FUP applied to your account.

If there is no internet connection, you can check your router status from myWorldLink app.

• You can try rebooting the router once or you can “Open Ticket” from myWorldLink app.

• You can make a call to WorldLink at 01-5970050 (NTC) or 9801523050 (Ncell).

• You can chat via Facebook: https://www.facebook.com/wlink.np/ or website: https://WorldLink.com.np/

For any kind of physical issues like router offline, fiber wire broken, router damaged etc you will get field support/assistance/visit.

 

• You can “Open Ticket” from myWorldLink app.

• You can make a call to WorldLink at 01-5970050 (NTC) or 9801523050 (Ncell).

• You can chat via Facebook: https://www.facebook.com/wlink.np/ or website: https://WorldLink.com.np/

 

It might be due to an incompatible OS version. You need to update your phone and app regularly.

Provide us your new location details through the following mediums:

• You can “Open Ticket” from myWorldLink app.

• You can make a call to WorldLink at 01-5970050 (NTC) or 9801523050 (Ncell).

• You can chat via Facebook: https://www.facebook.com/wlink.np/ or website: https://WorldLink.com.np/

 

Yes, you will be notified via Mobile app, Email and SMS on your registered number.

Yes, you will be notified via SMS and mobile app on your registered number.

The customer portal is our online service platform which is used to manage various services provided by WorldLink. Please click on the given link to log in https://eservice.WorldLink.com.np/login/index

Customer Login Password is the login password which is used to access our online portal (https://WorldLink.com.np/), NETTV, Wi-Fi Mobility and FREE WorldLink Wi-Fi.

You can reset customer login password from myWorldLink app.

You can also try resetting customer login password from our website following these simple step:
• Go to https://WorldLink.com.np/
• Go to Customer Login.
• Go to the “Forgot Password” option.
• Click on Forgot Password and Follow the procedure.

You can change customer login password from myWorldLink app.

You can also try changing customer login password from our website following these simple steps:
• Go to https://WorldLink.com.np/
• Go to “Customer Login” and enter your username and password.
• Go to “Online Services” and click “Change Password”.
• Now, enter your current password and your desired new password and then click “Change Password”.

Book an appointment with us to receive an expert support and assistance for your internet service or NETTV.

We have designed this Fair Usage Policy (FUP) effective from 1st April 2013, as part of our effort to provide the reliable…

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