Diagnose Internet
Know What's Wrong Before You Call Support.
Run a complete health check on your broadband or fibre connection, from the exchange to your device. No app, no hold music — a plain-language answer in under 30 seconds.
No Internet
Measures your actual download and upload speeds against your subscribed plan, in real time.
Account
Billing, payments, plan expiry, and grace period, pulled straight from your account.
Slow Internet
Checks response time to WorldLink servers, the number that matters for gaming, calls, and streaming.
NetTV / IPTV
Set-top box status, streaming health, channel and signal checks.
Website Widget
Run a quick internet diagnosis directly from the WorldLink website.
Chrome Browser Extension
Check your connection instantly while browsing with Chrome.
MyWorldlink Mobile Application
You can also run an internet diagnosis directly from the MyWorldLink app widget.
Customer Portal
Access internet diagnostics and check your connection from your account portal.
Chat with Agent
Connect with a live agent who automatically receives your diagnostic report and test results for faster support.
Create Ticket
Open a support ticket directly, with your diagnostic report automatically attached for quicker troubleshooting.
Network Outage Detection
Automatically detects similar ONU offline cases in your area and creates an outage ticket for faster resolution.
Router Offline Auto Ticket
Automatically creates a support ticket when your ONU is detected as offline, enabling quicker troubleshooting.
