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WorldLink Consumer Charter

WorldLink Consumer Charter

As per regulatory guidelines, WorldLink Communications includes the following key information in its Consumer Charter:

1. Service Provider Details

2. Services Offered Across Nepal (District-Level Availability)

WorldLink provides high-speed broadband internet, IPTV, enterprise connectivity, Wi-Fi solutions, and managed network services across major 75 districts of Nepal. Our service coverage continues to expand nationwide.

3. Network Coverage Area

WorldLink’s fiber network spans all seven provinces, covering key cities, municipalities, and rural regions. Updated coverage details are available on the website’s coverage map section.

4. Service Packages and Tariff

We offer a wide range of packages, including home broadband, SME plans, enterprise solutions, IPTV bundles, and seasonal promotional offers. Package pricing and details are transparently published on the website.

5. Customer Care & Support Channels

  • Toll-Free: 1660-01-12200
  • Customer Care: 9801523050
  • Support Email: support@worldlink.com.np
  • 24/7 technical support and assistance are available through phone, email, mobile app, and social media channels.

6. Complaint Redressal Mechanism

Customers can register complaints through:

  • WorldLink Customer Care hotline : 9801523050
  • Official email : support@worldlink.com.np
  • Mobile app (WorldLink App) : https://tj5pd.app.goo.gl/u9DC
  • Nearest WorldLink Service Center : https://worldlink.com.np/branch-locator
    All complaints are processed under a time-bound resolution system with escalation levels for unresolved issues.

7. Activation & Deactivation Procedure

  • Service activation is carried out upon customer request, documentation verification, and successful installation.
  • Deactivation can be requested via customer care, service centers, or email.
  • Final bills, device returns, and settlement procedures follow standard company policy.