Regional Technical Officer

SKILLS & RESPONSIBILITIES

• Prepare and plan overall technical budget for region which should include new network expansion and upgrade for existing network to accommodate projected growth.
• Should take care of core technical infrastructure installed within region for National/International Transmission, BNGs and CDNs.
• Lead and drive escalated technical issues of the region and provide them support on priority.
• Make sure all ODN (Optical Distribution Network) are in good health in terms of performance and comply with our standards.
• Conduct technical communication to the branches of regions. For example, technical side of new product, new policy, SOP.
• Maintain support/network vital signs within threshold for all branches within the region. This includes MTTR, Field visit ratio, 12hrs/24hrs/48hrs field support, and preventive visit.
• Should be process oriented and data driven. Follow the process which are already outlined and construct new process on need basis.
• Train network and support people of branches within region on regular basis to strengthen technical capabilities.
• Make sure technical documents like network topology, policies, and SOPs are in placed in all branches and regionally.

QUALIFICATIONS & REQUIREMENTS

• Required B.E. in Electronics/Engineering or any computer related degree with minimum of 5 years’ experience in network or support function.
• Platform knowledge required: – Juniper, Cisco, Extreme, Raisecom, Huawei, Nokia, MikroTik, Meraki, and Smartoptics.
• Preferred Certifications: – JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.
• Should have sharp troubleshooting skill, proactive, self-initiative, and problem solving type.
• Should have good knowledge of IP routing, switching protocols, MPLS,  security, VPN, and Internet
• Should have good knowledge of protocols like Ethernet, PPP, PPPoE, IPoE, DHCP, TCP, UDP, ICMP, GRE, QoS etc..
• Should have in-depth knowledge of fiber network (FTTH and corporate) and its troubleshooting equipment like OTDR, VLF, Power Meter, Splicing machines and accessories.
• Should have in-depth knowledge of customer support flow and areas to focus to enhance customer experience in terms of support.
• Willing to travel extensively.
• Willing to take any region assignment as responsibility.