Repair Technician

SKILLS & RESPONSIBILITIES

• Identify & Troubleshoot issues of Network switches, ONU, STB, remotes, adaptors, wireless devices, Access point, etc.. including its hardware, software, and connectivity problems.
• Perform component-level repairs on ONU & STB, Network switches, remotes, adaptors,  circuit boards.
• Replace faulty capacitors, resistors, ICs, transistors, power supply units, LAN ports, and fiber connectors Perform repair, maintenance, and replacement of faulty parts to restore functionality.
• Configure devices and test them for proper operation, ensuring they meet performance standards. Use diagnostic tools (multimeter, oscilloscope, logic analyzer, etc.) to pinpoint defective components.
• Maintain accurate records of all repairs, replacements, and configurations performed, including the causes of failure and solutions applied.
• Work closely with other technical teams and departments to resolve devices issues and ensure customer satisfaction.
• Conduct regular inspections of repaired mention devices to ensure they meet quality standards before they are returned to  branches/ warehouse or put into service.
• Monitor and manage parts inventory, ensuring that necessary components are available for repairs.
• Keep up to date with the latest technologies and trends in mention devices, including firmware updates and software patches.

QUALIFICATIONS & REQUIREMENTS

• SLC completed or relevant technical training, certifications, or experience in a related field.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to work accurately and meticulously, ensuring quality workmanship.
• Ability to provide excellent customer service and build positive relationships.